WARRANTY POLICY
Please inspect all merchandise upon receipt. If anything is broken, missing or wrong, please let us know as soon as possible. If you need to make a warranty claim, please follow the instructions found below. You are always welcome to make a warranty claim in person. Simply bring the defective merchandise, along with your receipt, to our showroom.
WARRANTIES
- Tennis and Racquetball Racquets: 1-Year Limited Manufacturer Warranty.
- Squash Racquets: Due to the nature of the game most racquets do not carry a warranty. Please contact us to inquire about your specific frame.
- Strings and Grommets on New Racquets: 30-Day Warranty (excludes breakage due to normal play).
- Paddle Tennis Paddles: 1-Year Limited Manufacturer Warranty.
- Shoes: 30-Day Limited Warranty, unless otherwise indicated (excludes normal wear and tear, toe drag, accidental damage, misuse, or improper care). Outsole Guarantees (up to 12 months) are offered on some shoes; please review product details for outsole guarantee information.
- Other Items: 30-Day Limited Warranty against manufacturer defect.
HOW TO FILE A WARRANTY CLAIM
See individual Footwear Outsole Guarantee information below. If you have any questions please call (657) 335-2566 or email us at support@outletssport.com before you send back your Warranty Claim; we are always happy to help you.
- If you have a Warranty Claim that is not a Footwear Outsole Guarantee, please contact us to obtain a Return Authorization (RA) number.
- Please include a brief note and your RA number whenever making a Warranty Claim.
- Make sure to read our Return Policy for instructions on how to properly wrap your package. Improperly wrapped packages may be refused.
- When sending back a racquet please use padding and carefully box it. This will help ensure that no additional damage occurs during shipment which may void your warranty. Please do not send back racquet covers unless they are also defective.
WHAT HAPPENS ONCE WE RECEIVE YOUR WARRANTY CLAIM?
All warranty claims made within 30 days from the date purchase will be inspected and, if approved, will be exchanged or refunded.
Warranty claims made past 30 days from the date purchased may be sent to the manufacturer for inspection. If the claim is approved, the manufacturer will repair the item when possible. If a repair is not possible, the item may be exchanged or an store credit may be issued. Please allow 4-8 weeks for this process to be completed. In-house credits must be used prior to their expiration date.
- All replacement or repaired merchandise carries the remainder of the original warranty.
- If the manufacturer rejects your claim then the product will be returned to you with an explanation.
STRINGING ON REPLACEMENT RACQUETS
If you send back a tennis racquet frame after 30 days from the date of purchase any replacement racquet that we send will be returned unstrung. If you would like your replacement racquet strung please include instructions and payment with your warranty claim. All racquetball and squash racquets come pre-strung.